At Peachy Pets, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original packaging.
- Be returned within 30 days of the delivery date.
Please note that customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- A description of the issue.
- Clear photos of the item and packaging.
If approved, we'll arrange a replacement or issue a refund at no additional cost.
Refunds
Once your return is received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Used pet products.
- Products damaged through misuse.
- Gift cards (if offered).
Order Cancellations
Orders may be canceled before they are processed for shipment.
Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
If you have any questions regarding your return or refund, we're happy to help.
Email📧 supportpeachypets@gmail.com
We aim to respond within 24–48 business hours.